Associate Manager - Client Servicing

About Media Ant

Media Ant is an 8-year-old media agency. Advertisers use to select, plan, and buy advertising space. For e.g. One can choose the right radio stations and digital advertising avenues in Delhi, prepare a plan based on the budget and then pay & book online.

Media Ant site enables anyone with an internet connection to be able to create their own marketing plan and execute it. is also the world’s largest free online repository of media-related information. 

Through the use of technology and the right mix of online-offline support, Media Ant is able to help any brand execute its ad campaign irrespective of their spending size and geography.

Media Ant is the winner of various startup awards including Economic Times Power of Ideas and Top Bootstrapped Startups in India.

What is the role of the Client Servicing Team in The Media Ant?

Client Servicing Team is responsible for handling all inbound queries from the advertisers and executing the ad campaigns.

The inquiries come through emails and phone calls. The queries range from how to use the site, to get the best rates and a marketing plan. CS team then works with Media Planning and Partnerships team to reply to these queries.

Once the campaign has been confirmed, the CS team works with the Partnerships team to ensure the proper execution of these campaigns.

For e,g: Amazon wants to know the best rate for the Times of India, Mumbai half-page ad. They drop a mail to the CS team. CS Team takes this requirement, checks with the Newspaper team in Partnerships, and shares the discounted rate.  Amazon decides to go ahead with the ad. CS Team coordinates with Amazon to get the ad, sends it to Media Ant’s Partnerships team, sends proof of execution to Amazon, and collects money.

Summary of the work involved are:

  • Inquiry Handling: Replies to client queries for information and best rates
  • Campaign Closure: Works towards getting business from these campaigns. This involves understanding client requirements, recommending the right media plan (with the Planning team’s help), getting the best rates (with the help of the Partnerships team), and proper follow-up to close business.
  • Campaign Execution: Ensures proper execution of marketing campaigns. Remains the primary point of contact for the client through the campaign.

Role of Associate Manager, Client Servicing

  1. Works Handle inbound queries
  2. Business closure
  3. Campaign Execution
  4. Reports into Head Client Servicing

Everyday job involved - Associate Manager, Client Servicing

  • About 50% of the work is replying to emails and handling client calls
  • The remaining 50% is split between campaign execution and media planning

Academic Qualification

  • MBA with more than 65% across 10th, 12th, Graduation and MBA
  • Specialization in Marketing would be preferred

Work experience requirement

  1. Freshers to a maximum of 2 years of work experience in a Client Servicing role from the Media Industry
  2. People who have worked in other mid-size media agencies are the ideal fit

Other important skills and traits required to succeed in this role and The Media Ant, general:

  • Quick learner
  • Persistent
  • Good at email and verbal communication in English
  • Comfortable with basic arithmetic

Location: Bangalore

Location : Bangalore

Vacancy : 1